Have airlines gone too far? Have they cut service to the point that no one wants to fly anymore?
Some travelers say yes.
Crystal Stranger, an accountant from Honolulu, reached her breaking point when United Airlines — which she describes as “the worst airline ever for traveling with small children” — first charged for her checked stroller and then dinged her for overweight baggage as well.
“We had to take all our bags apart and re-pack” for being a couple of pounds beyond the limit, she remembers. “We were still charged an overweight baggage fee.”
Airlines are fixated on collecting more money for your luggage. Last year, they pocketed more than $3.5 billion in fees, and this number is on the rise. United was the second most successful airline for charging for baggage, with earnings of $652 million. Top honors go to Delta Air Lines, which bagged $863 million.
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